subaru Forester

Hi there. I would just like to make the company aware of the experience I had purchasing my new WRX. I had filled out a brochure request form on a Friday. I received a call that same afternoon from Grandy Kimbal at City Subaru in Victoria park. The service I received from him was outstanding. He went above and beyond to help me out including looking after my son while I test drove the car. It was a great experience and quality service. The company is very lucky to have such an authentic salesman.

Very professional and friendly

I was honest with Clint about how I would like to be treated right at the beginning as I was with Subaru Osborne Park. The difference was Clint actually listened, responded accordingly and built a rapport with me. Clint was friendly, extremely helpful, patient and accommodating. Nothing was too much trouble and even the next day when I came in to buy some accessories he fitted them while I paid at the counter. Clint is certainly an asset to City Subaru and I would easily recommend my friends and family to see him when purchasing their next car. The rest of the team at City Subaru was also fantastic from my first contact with Ben all the way through the process to Nicole. Fantastic team for sure.

Felt comfortable,not hassled and did not feel pressured. The salesman pleasant and was wiling to enter into banter negotiations . Enjoyed the experience which resulted in Sale!

"Can do" attitude of Blair to my unexpected visit

Incredibly high standard of customer service, not only from the sales reps, but from the entire team. If you're looking to purchase a vehicle, I could not recommend Perth City Subaru more. Here's why: From the second I stepped foot in the dealership, I felt incredibly welcomed and at ease. They answer all of your questions and are very giving of their time to help you, if you need it. Chad (my salesman) worked around my schedule for the test drive and from start to end was extremely responsive and attentive to my wants and needs when considering the purchase. Every single thing was explained to me in a very clear and concise manner, which is critical when making a big purchase. John and his team at Perth City Subaru are clearly driven by their Customer's Satisfaction from start to end. From the second you walk in, the admin/reception staff are ALWAYS happy to help with a smile you and I think that's huge. I went to a few other Subaru dealerships in Perth and I didn't receive the same customer service. Mel (in finance) is extremely lovely to work with and super quick to respond to your enquiries. One of the biggest highlights for me, was - As a female who is looking into purchasing a car on her own on dealership grounds, I was not at any point pushed or made to feel heavily persuaded to 'buy', which is something I experienced at countless other places in Perth. Honestly, the whole team comes together and you meet every team member in person who has a hand in your potential purchase of a vehicle. Huge shout out to John, Russell, Mel, Angelo and Chad who helped me. Chad even pushed to get all the tinting and protection of the car done and ready for me within 48 hours of sealing the deal package just so that I didn't need to wait to have it until after the long weekend. Extremely happy with the service you provided from the second I stepped into your dealership, to the second I drove my new car out of it. Your efforts are NOT to go without recognition. Thank you Perth City Subaru! Could not recommend you more!